Whether you need to track a corporate fraudster’s digital footprint or investigate an embezzlement case, eDiscovery is essential to the litigation process. But eDiscovery is rarely a 9 to 5 job, and many litigation support teams must be more balanced.
A quality-managed service provider can help alleviate these challenges.
Automated Reporting
Reporting is a critical part of every case, but for many law firms, it can be a time-consuming task. Automated reporting makes it possible to create and schedule reports that automatically update with real-time information in the system, resulting in significant productivity gains for the entire team.
With the proper software setup, automated reporting tools can also help legal teams quickly identify patterns in data, identify potential issues or outcomes, and even generate predictions that may benefit their clients. This frees lawyers to focus on higher-value activities, improving efficiency and client service.
When boosting legal efficiency, one of the best things you can do is leverage an eDiscovery Managed Services solution with a proven track record and affordable rates. This business model allows law firms and corporations to leverage world-class security, cutting-edge technology, eDiscovery expertise, and proven processes with instant scalability for a predictable cost without compromising quality. The key is to choose a genuine partner provider and be deeply invested in your success.
Automated Workflows
Workflow automation might sound like a buzzword for all industries, but it benefits law firms. That’s because there are a lot of repetitive tasks that lawyers spend their time on. Whether logging billable hours or preparing for a client meeting, it can be easy to get bogged down with mundane tasks that software could easily handle.
The good news is that boosting efficiency with legal workflow solutions is straightforward. The key is finding the right software and ensuring the firm understands how it works. Start with pilot projects and ensure the team is comfortable using the new system before implementing it on a larger scale.
Ultimately, legal automation can reduce the daily manual processes that lawyers must undertake, freeing their time for more critical tasks. In a world where profits are squeezed, and attorneys are forced to focus on increasing billable hours, workflow automation can help law firms keep pace with competitors.
Automated Ticketing
When it comes to eDiscovery, most legal departments are still relying on traditional pay-as-you-go models. This can lead to under-investment in matters once they’re mission-critical, which drives costs and exposes the firm or corporation to risk.
A Managed Services contract allows the legal department to mitigate discovery issues before they become costly. It also helps reduce reliance on external vendors. For example, instead of seeking outside help for data hosting, legal teams can use their Managed Services provider to host the data they’re reviewing.
Automated ticketing can streamline digital workflows, resulting in a more efficient legal department and a better customer experience. A legal ticketing solution should include a legal front door (legal intake, service of templates/precedents, and document automation) and interactive self-service knowledge resources.
A legal ticketing system should be easy to adopt for non-technical users and require minimal information technology engineering or change management. It should also provide a unified view of all matter details for internal and external legal users so that the team works with the same information.
Automated Billing
Using a single discovery vendor eliminates the cost of multiple contracts and prevents your team from having to spend time introducing themselves to new software. The best MSPs provide a complete eDiscovery solution for a flat rate, including data hosting, processing, project management, and forensics.
Law firm billing is a complex process involving accurately recording attorneys’ and staff members’ time to ensure profitability and fairness. Often, inefficient procedures lead to time-tracking errors that can result in client billing disputes and lost revenue.
Automated billing processes can mitigate these issues by eliminating the possibility of coding errors and ensuring that time is billed correctly. This means that attorneys and staff can focus on more profitable tasks without worrying about inaccurate invoicing.
Moreover, legal e-billing technology makes sending invoices and receiving payments online easy, ensuring that bills are sent promptly and that receivables are monitored throughout the month. This minimizes unbillable time spent chasing outstanding balances and enables firms to achieve better collection rates. This is particularly beneficial for clients who pay ad hoc, where they may need to communicate regularly with your firm.
Access to Experts
The best legal departments have a deep bench of experts with specific skills and experience. They also have a lot of work to do to support client matter outcomes.
Providing access to these individuals for eDiscovery questions can be challenging. They have job duties and responsibilities, and spending time on a project that isn’t directly tied to their current workload may negatively impact their performance.
A quality managed services partner can provide teams of specialists dedicated to helping law firms leverage their technology for the best possible outcomes. They can be available to help with review workflows, processing and analytics, migration, and normalization. They can also continually vet new applications and technology upgrades to keep firms apprised of the options for handling complex litigation support needs.
Legal teams can focus on their clients and win new business, knowing they aren’t passing exorbitant discovery costs on to them. A good managed service provider can help make this possible by automating reporting and ticketing, providing cost predictability, and facilitating team productivity through technology advancements.
